Care plans: someone watching it after it's live
On by default when you sign, and you can strike it from the order form. First cycle free. Three paid cycles minimum, then cancel by email.
| Care Basic $297 | Care Plus $497 | Care Pro $997 | |
|---|---|---|---|
| Comes with | Front Desk | Owned Roofing Office | Hail-Season Launch |
| Monitoring, error alerts, fixes within 1 business day | Yes | Yes | Yes |
| Usage watch on your bills, carrier and vendor changes handled | Yes | Yes | Yes |
| Owner's One-Page every month | Yes | Yes | Yes |
| Changes included per cycle | 30 min | 1 hr | 2 hrs |
| Reply time | 2 business days | 1 business day | 1 business day |
| Monthly 30-minute numbers call with Mary | Yes | Yes | |
| 20 calls reviewed and the receptionist tuned, every cycle | Yes | Yes | |
| Follow-up messages refreshed | Quarterly | Quarterly | |
| Hail Day Mode switched on within 4 business hours of your text | Yes | Yes | |
| 5 new ads a cycle in your ad account (paused for your OK) | Yes | ||
| 2 blog posts a cycle on your site | Yes |
First cycle free. Billed every 4 weeks. Three paid cycles minimum, then cancel by email any time before the next bill. Nothing renews by the year. If you cancel, your system keeps running in your accounts and you get the handover kit. Care prices go up 5% a year on your anniversary.
What Mary does every 4 weeks
On Care Plus and Pro, Mary pulls 20 of your calls and flags anything the receptionist got wrong. The build team tunes it on those calls. Then she sends your one-page and gets on a 30-minute numbers call with you or your office manager.
Care Basic gets the one-page every month and fixes when something breaks. No call review.
What happens if something breaks
A monitoring alert comes to us first. We fix it within 1 business day, and you hear about it from Mary. Not from a customer who couldn't get through.
If you cancel
Your system keeps running in your accounts. You get the handover kit within 5 business days, and we remove our users from your accounts when you ask.
Prepay
Pay for a year up front and you pay for 11 cycles instead of 13. Ask Mary once you've seen a few months of it running.